FAQ
Q:What is Counselling
A:Counselling is the opportunity to talk with a professionally trained counsellor who can offer support, advice and new perspectives on your issues.
The main steps in the counselling process are:
- To help clarify the problem
- To identify options open to you in the situation
- To work out what you hope to achieve
- Identify ways to achieve this goal
- Provide support and advice as you work towards your goal
Q:How does counselling help?
A:While counselling is not a magic cure, it can clarify problems and help in their resolution. It will also provide structure and support for you in painful and difficult times.
Q:My issues are personal, not about work. Can I still come for counselling?
A:Yes, the EAP service is available for personal as well as work-related issues.
Q:I don’t want my employer to know I’m coming to counselling, so I need an
appointment after hours. Is that possible?
A:Counselling can be arranged either before or after office hours, or even by telephone.
Q:How can I organise an EAP for my organisation?
A:If you are an employee, ask your Human Resource Department if you have an EAP. If you are looking to establish an EAP for your organisation, the first step is to contact Alistair Box, General Manager or telephone us on (02) 8860 9595 or Freecall 1300 66 2001 for an obligation-free and confidential discussion. We can advise you regarding your options and assist you to develop a programme tailored to the individual needs of your organisation.
Q:What is a critical incident?
A:A critical incident is any traumatic event that is sudden, overwhelming, and unexpected. These events strain the emotional and mental resources of the people
- A natural disaster
- A serious accident involving injury or death
- Physical violence or an acute personal threat
- A significant loss, eg death of a relative, friend, or work colleague
